Property Information Guide

The Villa Boaventura team is delighted to welcome you to the Algarve and your fabulous home away from home

We hope you had a safe journey – to help you get settled in, enjoy the complimentary welcome basket full of Algarve essentials and some tasty local treats.

To ensure your stay is relaxing, safe and enjoyable, we have created the Villa Boaventura 'Property Information Guide' to provide all the information you will need throughout your stay.

To get in touch with our team at any point during your stay, here are all the details you will need.

You can also visit our guest information page on our website for tips and information. From the whole team, we hope you have a wonderful stay and create memories of a lifetime!

Please do follow our social channels, tagging [@INSTAGRAM] and #Villa Boaventura in your photos!

The Vale do Lobo Medical Centre has permanent Doctors in residence.

State Hospital - Faro

Private Hospital - Gambelas, Faro

Pharmacies are usually identified by a green illuminated cross.

ADDITIONAL MEDICAL ASSISTANCE

All Portuguese towns will have their own Centro de Saúde (Health Centre). These are state-run clinics, usually open from 8:00 am until 8:00 pm (and often later) where you may consult one of the duty doctors. You can use your European Health Insurance Card (EHIC) or, if attending a private clinic, activate your insurance.

Guests are reminded that they are responsible for their own correct and proper usage of all electrical items inside the property. If at any stage during the duration of your stay, you find an electrical appliance not working as it should, do not attempt to fix this yourself. Our busy, modern lives mean we are users of multiple gadgets, all at the same time – laptops, TV, air conditioning, washing machine etc. Sometimes, if there are several appliances working at the same time, a fuse may blow. To resolve this, turn off some appliances and reset the fuse box.

The plumbing pipes in Portugal are often quite thin, and there are no soil stack pipes. This means that when the pipes dry out there might be a light odour. Flushing the toilet and running the tap can help this to disperse since the plumbing works through a water siphon to prevent odours from the public plumbing to enter the house. Please don’t be alarmed as it will go away. Thin pipes are also prone to blockage, so please also consider the amount of toilet paper you deposit in the toilet. DO NOT put feminine products or any type of wet-wipe (including Kandoo) down the toilet.

We know it’s important to stay connected... and share those holiday snaps on social media too of course! Villa Boaventura cannot be held responsible for any problem with internet accessibility of computers and other equipment which you bring with you on holiday nor can they be held responsible for any third-party provider service. We hope you accept the issues outlined and trust that this information is of assistance. Your understanding in these matters is appreciated.

View user guides and key info for the appliances provided in the property. Use the links below to access manuals and instructions.

Information regarding waste collection days and (if applicable) the location of your nearest bins can be found below.

Villa Boaventura guests are responsible for separating and taking out their rubbish. Use the guide below to see what types of waste belong in each coloured bin.

Please note this simple rules while enjoying your pool:

1. All gates in the garden and pool area must remain locked/shut at all times.
2. All children must be directly supervised at the poolside or in the pool by an adult at all times.
3. Please examine the depths of the pool for your own knowledge and safety.
4. Do not use the pool if you have consumed alcohol.
5. Diving, boisterous or rough play or any other acts which would endanger any guest in or around the pool area are prohibited.
6. Infants and children who are not toilet trained must wear disposable swim pants when using the pool.
7. All guests must take a shower before entering the pool. After sunbathing please shower before using the pool in order to rinse off perspiration, lotions, sunscreens, etc. as these items do affect the efficient functioning of the pool cleaning system and can cause the water colour to change.
8. Any person having a skin disease, communicable disease, blisters or cuts, or who is wearing any kind of bandage, for their own health, should not use the pool.
9. Glass is prohibited in the pool area.

Heated pools are only available when stated in the relevant accommodation description and are subject to change.

Most heated pools are electrically heated and may take up to four days to heat, providing the pool with beneficial warming. The temperature of the pool will also depend on the ambient temperature and weather conditions. However, if a pool cover is available, please use it when not in use, especially overnight, as this will assist in maintaining the pool temperature at night. Please ensure that care and attention are taken when using this facility. There is generally a charge for pool heating which will be on your booking invoice.

Most supermarkets are open 7 days a week from 8:00am to 9:00pm.

Practical Hints & Tips

Post offices in Portugal are usually marked with a red CTT sign.

The majority of our properties are within a 25 - 35 minute drive to and from Faro airport. Please see page 8 for information on taxis. When you arrive at the airport, there will be many transport options. For more information, here are the details.

Please note that if you lose the key, lock yourself out, leave the key in the back of the lock or need assistance due to not putting the key back in the key safe, out of hours, you will be charged a call-out fee. There is a 75€ charge to replace a lost key, which can be paid in cash. Should a locksmith be required to come, this cost will be paid for by you, the guest, directly. On departure please leave all keys inside the property and leave the emergency key in the key safe.

When it’s time for a lovely family BBQ, please make sure to take all leftover food and drink inside, wiping down all surfaces. Otherwise, the Algarve’s famous ants will come along for a buffet of their own. Simply wipe down all affected surfaces.

• Always carry your driving licence and documents provided by the hire company.
• Seat belts must be worn at all times.
• Children under 13 years old are not allowed in the front seat.
• It is forbidden to use mobile phones while driving.
• At the intersection of roads of equal importance, give way to the right.
• There is ZERO tolerance for drinking and driving.

Car Hire and Transfers

Take a look at the link below for the best way to explore the Algarve or if you would like stress-free transportation on you Villa Boaventura holiday.

Having won Europe's Best Beach Destination for countless years in a row at the World Tourism Awards, you will really have your pick of beaches for a fun day out.

Praia da Quinta do Lago will not disappoint. It offers 3.5 kilometres of soft, white sand and is a great beach to relax. It is located in front of the Ria Formosa, which separates the beach from the resort town of Quinta do Lago. The famous bridge leading to the beach crosses the Ria Formosa, providing a glorious walk to and from the beach.

The golden sands of Praia do Garrão will provide a beautiful day at the beach. There are sun loungers for hire, while concessions offer water sports, banana boats, pedalos, jet skis and canoeing. There are top restaurants overlooking the beach too!

Praia de Vale do Lobo is another stretch of golden sand, with two of the coast’s finest golf courses overlooking it.

Praia da Falesia is one of the longest stretches of beach in Portugal and despite the number of tourists it attracts, it never feels crowded due to its sheer size. There are plenty of clubs and restaurants to enjoy here, plus paddle boarding and jet skiing.